Who We Are
Duct Control Ltd ("we", "us", "our") is a fire safety and ventilation compliance contractor based at 64 Castle Boulevard, Nottingham, England, NG7 1FN. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or how we handle your data, contact us at info@ductcontrol.co.uk.
What Information We Collect
We collect personal information when you interact with our website, specifically:
- Contact form: name, company name, job role, email address, phone number, the service you're enquiring about, and any message you send us.
- Fire & Compliance Risk Score tool: name, company name, email address, phone number, your answers to the assessment questions, and the resulting compliance score.
- Cookies and similar technologies: see the "Cookies" section below.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry or send you your compliance score results
- Provide quotes, arrange surveys, and deliver the services you've requested
- Send you relevant follow-up information about fire safety compliance, where you haven't objected to this
- Improve our website and services
- Meet our legal and regulatory obligations
Our legal basis for processing this information is either your consent (for marketing communications and non-essential cookies), our legitimate interest in responding to enquiries you've directly made to us, or the steps necessary to enter into or perform a contract with you if you become a client.
Who We Share Your Information With
We use the following third-party services to run our business, who process your data on our behalf under their own data processing agreements:
- Brevo (email marketing and customer relationship management) — stores your contact details and enquiry information so we can respond to you and, where you've consented, send relevant follow-up emails.
- Google Ads — if you arrived at our site via a Google ad and consent to advertising cookies, Google receives information about that conversion to help us measure and improve our advertising.
- Netlify (website hosting) — processes form submissions as they pass through our website's infrastructure.
We do not sell your personal information to any third party.
Cookies
Our website uses cookies, which you can control via the cookie banner shown when you first visit, or at any time via the "Cookie Preferences" link in our footer. We use three categories:
- Necessary: required for the site to function, such as remembering your cookie preferences. These cannot be switched off.
- Analytics: help us understand how visitors use our site, so we can improve it. Only active if you've given consent.
- Advertising: let us measure and improve our Google Ads campaigns. Only active if you've given consent.
How Long We Keep Your Information
We keep your personal information for as long as necessary to fulfil the purposes it was collected for — typically for the duration of any enquiry or client relationship, plus a reasonable period afterwards to meet our legal, accounting, and reporting obligations. You can ask us to delete your information at any time, as set out below.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Request a copy of your information in a portable format
- Withdraw consent at any time, where we rely on consent to process your information
To exercise any of these rights, email us at info@ductcontrol.co.uk. If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
